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‚ÄčThe Partnership of East London Co-operatives (PELC) began to run the Urgent Treatment Centres in Harold Wood and Barking in July 2020. PELC are extremely proud of the hard work of all members of staff (including our NELFT partners) and all that has been achieved in the short time we have run the service, especially in light of the significant pressure the COVID- 19 pandemic placed on everyone. The report makes clear PELC services are Caring and Responsive to the needs of patients and that significant improvement has been made across the board. Since the inspection in November 2021, we have made further improvements and remain committed to a continuing enhancement of quality and safety of care given to our patients.

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