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Advice, compliments and complaints

Urgent Treatment Centre and GP Out-Of-Hours Visiting Service

PELC aims to provide patients with the best care we can. However, sometimes things may go wrong and you might not be happy with the service you, a family member or friend has received. You might also want to share a positive experience.  Please scan the QR code below to visit our Patient Experience survey link.  Alternatively you can write or email the details below. If you require a response please insert your email address.

email us at;

Or write to us:

Head of Governance and Nursing
Unit 3, Bourne Court,
Southend Road,
​IG8 8HD
Tel: 0208 911 1130

Making a complaint will not adversely affect any future care we provide you. We welcome all feedback to help improve our service.

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