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PELC

High-quality urgent care services for every patient

 
 

The Partnership of East London Cooperatives

The services that PELC provides reach a million people across North East London and parts of Essex. All our services are regulated by Care Quality Commisson (CQC)

 
 

Latest News

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Providing the right care in the right place – first time

PELC is a not-for-profit healthcare provider commissioned by the NHS to deliver urgent care services for walk-in hospital patients across North East London.

By acting as the front door to A&E, we assess patients quickly and ensure they get the most appropriate treatment for their needs, alleviating the pressure on emergency departments and helping to reduce waiting times.

Our urgent treatment centres

PELC runs urgent treatment centres at the following locations for people who need urgent medical attention, but not emergency care:

Our urgent care teams rapidly assess walk-in patients to get them to the right healthcare professional as quickly as possible – whether in our centres, hospital or the community.

All four of our urgent treatment centres are rated ‘Good’ by the Care Quality Commission (CQC).

All patients who walk-in to our A&Es at Queen’s and King George Hospital are first assessed by our PELC colleagues. They then redirect those who do not need emergency care to other services better placed to meet their needs.
This means hundreds of patients who would otherwise end up in A&E are treated in the right place, quicker, allowing our staff to focus on those patients who need emergency care and reducing pressure on our A&Es.

Fiona Wheeler, Chief Executive (interim), Barking, Havering and Redbridge University Hospitals NHS TrustJuly 2026

Excellent service by receptionist. Elderly father needed urgent treatment and he recognised immediately

Harold WoodMay 2023

Such an efficient, caring and uplifting environment and experience. From friendly, cheerful and helpful reception to caring, superb medical attention by Doctor. Could not be better

Harold WoodMay 2023

We were seen and referred quickly and correctly. Went above to ensure we were seen in the correct department. Very pleased.
We were seen and referred quickly and correctly. Went above to ensure we were seen in the correct department. Very pleased.

Queens Urgent Treatment Centre, Service UserMay 2023

If you are a local GP in the areas we serve or a patient representative (on a GP practice patient group) you can become a member of PELC today. To apply and find out more about membership, click here.

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