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The Partnership of East London Cooperatives

Not-for-profit organisation delivering Urgent care at four Urgent Treatment centres

 
 

The Partnership of East London Cooperatives

The services that PELC provides reach more than 2 million people across North East London and parts of Essex.All our services are regulated by Care Quality Commisson(CQC)

Welcome to The Partnership of East London Cooperatives

The Partnership of East London Cooperatives Limited (PELC), is a non-profit member-based organisation delivering urgent care to a population of over 2 million people in North East London at four Urgent Treatment centres located at the following hospitals:

  • Queens Hospital in Romford,
  • King George Hospital in Goodmayes,
  • Barking Hospital in Barking, and
  • Harold Wood Polyclinic in Harold Wood.

PELC also provides Out of Hours Home Visiting and an Outreach service to the homeless community in the boroughs we serve. All our services are regulated by the Care Quality Commission (CQC).

PELC’s membership is drawn from GPs, health professionals, patient representatives, and staff in the boroughs we serve-Barking and Dagenham, Havering, and Redbridge. The organisation reinvests all profits into improving its services and has no shareholders.

What Our Patients  Saying

We respect and value our patient’s input to improving our services.  To capture real-time feedback, we have installed viewpoint machines at all locations.  Viewpoint uses cutting-edge technology, enabling patients to provide feedback quickly, easily and anonymously.  Below are some recent patient feedbacks:

Got immediate attention thanks to 2 wonderful people who understood my need and reacted promptly. Amazing service

Queens Urgent Treatment Centre, Service UserMay 2023

Excellent service by receptionist. Elderly father needed urgent treatment and he recognised immediately

Harold WoodMay 2023

Such an efficient, caring and uplifting environment and experience. From friendly, cheerful and helpful reception to caring, superb medical attention by Doctor. Could not be better

Harold WoodMay 2023

We were seen and referred quickly and correctly. Went above to ensure we were seen in the correct department. Very pleased.
We were seen and referred quickly and correctly. Went above to ensure we were seen in the correct department. Very pleased.

Queens Urgent Treatment Centre, Service UserMay 2023
HAVE YOUR SAY

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Thank you for taking the time out to complete this survey. Your feedback will enable us to improve our services. If you would like to compliment our service, make a complaint or raise a concern, please contact us on 020 8911 1130 or email pelc.feedback@nhs.net

If you are a local GP in the areas we serve or a patient representative (on a GP practice patient group) you can become a member of PELC today. To apply and find out more about membership, click here.

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